Our Interactive Voice Response (IVR) processes
inbound phone calls, plays recorded messages
including information extracted from databases
or taken from the internet. It can then route
calls to either inhouse service agents or transfer
the caller to an outside extension.
Our IVR solution is an automatic toll free
phone answering system. It collects relevant
information from a caller before the call is transferred
to an agent. The IVR system could fulfill the caller's request
even without a transfer. Our IVR software system gives your organization
a 24 by 7 capability, providing around-the-clock information to your callers.
By responding to prompts provided by our IVR system, callers can now get any information you choose to make available. Call centers in particular can become more productive by letting the phone system gather caller information, verify caller identity and, if necessary, determine the best service representative to handle this request using our interactive voice response technology.
How It Works?
An IVR system communicates with callers following a recorded script. It prompts the caller to respond either verbally or by pressing a touchtone key, and supplies the caller with information based on responses made.
What are the basic important features of IVR systems?
- IVR system stores responses made by callers.
- It provides different responses to callers based on time of day called.
- It captures either touch-tone or voice responses by callers.